Privacy policy

Diamond Removals respects the privacy concerns of all visitors to our web site and we continue to assure you that your Personal data is treated as strictly confidential.

In respect of privacy we offer you transparency on the Personal data that you provide through the website, and describe why we ask for the information, what we do with it and what your choices are.

Basis

Your Personal data is processed on the basis of;

  • Consent of the data subject (more below);
  • Performance of a contract with the data subject or to take steps to enter into a contract.

Method

Our website currently collects Personal data on numerous forms (details below), all of which request all the relevant information required to respond to the request or service. The information gives us a clear indication of the things you’d like us to move. The form fields marked as ‘required’ or ‘*’ are the minimum items necessary to perform the request. All other fields will be  relevant to your circumstances and assist us to provide a more detailed and complete estimate.

Contact form

The form collects your First name, Surname, Email address, Company name, a contact telephone number, the nature of your message and the message itself. You are also made aware of and agree to our Terms & Conditions and (this) Privacy Policy before submitting this information. We use it to respond to you as appropriate.

Quote & Acceptance forms

Our quote forms collects your Personal details as well as information regarding the belongings that you are intending to move. In the whole, the amount of information on your belongings is requested to determine volume and weight. This information is critical for the purposes of ensuring safe transit and ensuring that we are compliant with the laws regarding transit of goods. We will also ask for information regarding the value of your belongings in order to establish our obligations in respect of Goods in Transit Insurance.

If you prefer not to use our forms

If you do not wish to submit your information via our website, please call us to or book an appointment and our Move Surveyor will visit in person to assess your move. Be assured that your Personal data will be treated with equal regard.

Your information

The Personal data will be securely held by all reasonable means and it will not be shared with third parties unless required to do so by law, or as required to perform the services provided. Your Personal data will be retained for the duration of the services to which it applies and in instances of Legal obligation for the period of up to seven years. You may also request details of any personal Personal data that we have for you at any time buy emailing your full name, your quotation number, your old/new post code and your request to datacontroller@diamondremovals.com. We will not supply any information unless we can validate your identity.

Cookies

As with most websites you visit these days you can expect cookies (look it up on Wikipedia). As of the time of writing;

  • Diamond Removals’ website does not currently deploy cookies
  • Google Analytics does (specific details below). We use the data that it provides to determine a number of things such as to better understand our audience and how our website is viewed so we can improve our website.

You can find more information about the individual analytical cookies used along with the purpose of each in the table below.

Cookies in use as of 1st May 2018
Cookie Purpose
utma, utmt, utmb, umtc, utmv and utmz (aka Google Analytics)
  • Recognises you when you return to our site and track the pages you visit.
  • Estimate our audience size.
  • Monitor traffic levels and search queries

Cookies do not harm your computer and do not enable us or any third party to view any information on your computer’s hard drive. You can choose to block some or all cookies by activating the appropriate settings (found in the Help menu) of your browser.

Further information

You may learn more about your Personal data on the ICO website.

Third Party Sites

If you click on a link that directs you to a third party web site, you will leave the Diamond Removals site and go to the site that you have selected and we cannot accept responsibility for the content of these sites.

By using our web site, you signify your consent to our privacy policy. If you do not agree with our policy, please do not use our site. We reserve the right to make changes to this policy at any time. Our privacy policy will indicate the date it was last updated and should we make substantive changes to the way that we use your personal information, we will notify you via e-mail before of doing so.

Updates

All changes and additions to the terms of this privacy statement will be published here so that you will always know what information we collect online, how we use it, and what choices you have. Please be sure to check this page before proceeding to use our website.

Finally

We trust that our Privacy policy will not hinder your enjoyment of our web site.

Any questions?

If you have any queries about any aspect of our Privacy policy, please let us know.

Last updated: March 2, 2019

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